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Our Return Policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. 
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. 
To exercise the right of withdrawal, you must inform us (Plundering Productions, c/o Peter Mcglynn, 1 Primrose Crescent, Halton, Leeds, West Yorkshire, LS15 7QW of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). 
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. 

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. 

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. 

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

Return Service What to do

And this is how it's done

1. Returns form

To return your item, please use the returns form found in your parcel.

return letter

4. Add the returns form to the parcel

Next, please add the returns form to your parcel, as we will not otherwise be able to identify your return correctly

return parcel

2. Reason of return

Afterwards, please write down the item description, item number and the size of the item(s) you would like to return. Additionally, you can let us know if you would like to exchange for another size. 

Alternatively, you can write your customer account number and the information about the item(s) on a piece of paper and include it with the parcel. 

Download Returns Form

reason of return

5. Send the parcel

Please send your parcel to the following return address:

ADD ADDRESS

Your refund or exchange will be processed as soon as your return shipment has been received. 

If you are not completely satisfied with the items you have purchased on our website, we are happy to offer exchanges within 30 days. PLEASE NOTE we can only exchange items for different sizes and cannot offer exchanges for different items 

For hygiene reasons we have a no returns policy on swimwear, underwear and selected jewellery. 

Remember to obtain proof of postage and the code to track your return. 

send parcel

3. Returns label

To obtain your free returns label, please click here.

No printer? No problem! Please follow the Royal Mail directions in step 3 to find out how you can access your returns label without a printer.

return label

Customer Service

Our customer service is available today until 7:00 pm GMT