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Delivery Policy

Delivery Policy

Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed and at this point, your card will be debited. Your order will then be dispatched. 

The Website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies. If you have already paid, we will refund you the full amount including any delivery costs charged as soon as possible. 

We will make every effort to deliver goods within the estimated time scales, however delays are occasionally inevitable due to unforeseen circumstances. Delivery to the more remote parts of Scotland in particular may take longer than other deliveries. Occasionally, we may need to cancel an order if we will be unable to deliver. In this situation, if you have already paid, we will refund you the full amount including any delivery costs as soon as possible. 

If we miss the production deadline for any products then you may cancel your order straight away if any of the following apply: 
(a) We have refused to deliver the goods; 
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or 
(c) you told us before we accepted your order that delivery within the delivery deadline was essential. 

If you do not wish to cancel your order straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline. 

If you choose to cancel your order for late delivery, you can do so for just some of the products or all of them, unless splitting them up would significantly reduce their value. If the products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay for the cost of this. After you cancel your order, we will refund any sums you have paid to us for the cancelled products and their delivery. 

We withhold the right to not resend any orders which have been returned to us without prior payment for a second delivery if you have provided us incorrect delivery information, or when you fail to collect your goods from your local depot if a delivery has been attempted and failed. 

Please click here for delivery charges. 

Shipping Days

Approx Days From The UK To Your Country

(This does NOT include movement and time to take your parcel to get through Customs or your Postal Sorting Facilities. This does not also take into account bad weather, union strikes, natural occurrences.)

From UK

To

Country

VIA

DAYS approx

UK

Royal Mail

FIRST CLASS SIGNED FOR

ONE DAY  (1)

EU

Royal Mail / OTHER

INTERNATIONAL STANDARD

THREE TO FIVE DAYS  (3-5)

US / Canada

Royal Mail / OTHER

INTERNATIONAL STANDARD

SIX TO SEVEN DAYS  (6-7)

Oceania

Royal Mail / OTHER

INTERNATIONAL STANDARD

SIX TO SEVEN DAYS  (6-7)

Japan/

HKong

Royal Mail / OTHER

INTERNATIONAL STANDARD

SIX TO SEVEN DAYS  (6-7)

Mexico

Royal Mail / OTHER

INTERNATIONAL STANDARD

SIX TO SEVEN DAYS  (6-7)

Russia

Royal Mail / OTHER

INTERNATIONAL STANDARD

THREE TO FIVE DAYS  (3-5)

Jamica etc

Royal Mail / OTHER

INTERNATIONAL STANDARD

SIX TO SEVEN DAYS  (6-7)